Privacy Policy

Introduction

Welcome to 8d88, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how 8d88 collects, processes, stores, and safeguards the personal information you provide when you use our website, mobile platform, and related services. By accessing or registering on 8d88, you confirm that you have read and understood the terms set out in this policy.

We respect your right to privacy and are fully committed to protecting the personal data of all players, particularly those based in Bangladesh. This document governs the entire relationship between you and 8d88 regarding your personal information, and should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

Information We Collect

When you create an account, use our services, or interact with 8d88 in any way, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national identification details required for account verification.
• Contact details: email address, phone number, and residential address in Bangladesh (city references such as Dhaka, Chittagong, Sylhet, Khulna may be recorded).
• Financial information: transaction history, deposit and withdrawal amounts, preferred payment methods including bKash, Nagad, Rocket, and Upay.
• Technical data: IP address, browser type, device identifiers, operating system, and session activity logs collected automatically when you access the site.
• Gameplay data: betting history, game preferences, bonus usage, wagering patterns, and responsible gaming self-assessments.

How We Use Your Information

8d88 uses collected personal data exclusively for purposes that are necessary to deliver and improve our services. Specifically, your information may be used for the following:

• Account creation, identity verification (KYC), and ongoing account management to maintain a safe and compliant platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels available to players in Bangladesh.
• Sending important service notifications including account updates, security alerts, transaction confirmations, and policy change announcements.
• Improving the platform through analysis of usage patterns, game performance data, and player feedback to enhance the overall experience for Bangladeshi users.
• Responsible gaming monitoring including voluntary self-exclusion requests, deposit limit enforcement, and age verification to ensure only adults aged 21 and above participate.

Data Sharing and Third Parties

8d88 does not sell, rent, or otherwise trade your personal data to any third parties for marketing or commercial purposes. We believe your data belongs to you, and we handle it with that understanding at all times.

We may share limited information with trusted third-party service providers solely to the extent necessary to operate our platform. These parties include:

• Payment processors and financial partners (such as bKash, Nagad, Rocket, and Upay) required to complete your deposit and withdrawal transactions.
• Technology providers that support platform infrastructure, fraud prevention, and security systems — all operating under strict data confidentiality agreements.
• Regulatory or law enforcement authorities, but only when we are legally compelled to do so by a binding order or applicable law.

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal on 8d88, your payment data — including mobile banking reference numbers, transaction IDs, and account identifiers associated with bKash, Nagad, Rocket, and Upay — is processed securely through encrypted channels. We do not store full payment credentials on our servers beyond what is strictly required for transaction verification and dispute resolution.

All monetary amounts handled on 8d88 are denominated in Bangladeshi Taka (BDT). Transaction records including deposit histories and withdrawal requests are maintained for a minimum period as required for financial compliance and responsible gaming audit purposes.

Cookies and Tracking Technologies

8d88 uses cookies and similar tracking technologies to enhance your browsing experience, keep your session active, and analyse how our platform is used. Cookies are small data files stored in your browser when you visit our site. They help us remember your preferences, maintain your login state, and serve relevant content based on your activity.

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the 8d88 platform. We do not use tracking technologies to monitor your activity on third-party websites outside of 8d88.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, to allow for the resolution of any disputes, enforcement of our agreements, and compliance with applicable recordkeeping obligations.

Once your data is no longer required for these purposes, we will securely delete or anonymise it so that it can no longer be associated with your identity. If you request deletion of your account, we will process your request in accordance with this policy and applicable guidelines, subject to any overriding legal retention obligations.

Your Rights as a User

8d88 recognises that you have important rights regarding your personal data. You may exercise any of the following rights by contacting our support team:

• Right of access: you may request a copy of the personal data 8d88 holds about you, along with an explanation of how it is being used.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to temporarily stop using your data while we investigate a concern you have raised.
• Right to data portability: where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may ask you to confirm your identity before processing a data rights request to protect your privacy and prevent misuse.

Security Measures

8d88 employs a range of technical and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL (Secure Socket Layer) encryption across all data transfers, firewalls, intrusion detection systems, secure data centres, and regular security audits conducted by our technical team.

While we apply best-practice security standards, no online platform can guarantee absolute security. We strongly encourage all 8d88 players to use a strong, unique password for their account, enable any available two-factor authentication, and contact us immediately if they suspect any unauthorised activity on their account.

Children's Privacy — 21+ Only

8d88 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If we become aware that personal information has been submitted by a person under 21 years of age, we will immediately delete that information from our systems and close the associated account. Parents and guardians are encouraged to monitor the online activities of minors and to make use of available parental control tools to prevent access to adult gambling platforms.

Changes to This Privacy Policy

8d88 reserves the right to update, amend, or revise this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification.

Your continued use of 8d88 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 8d88, please do not hesitate to reach out to our support team. We are here to help and committed to addressing your concerns promptly and professionally.

You can contact 8d88 at any time via email at [email protected]. Our support team operates around the clock and typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).